FAQs

Our catalogue covers over-the-counter medicines, vitamins and dietary supplements, medical devices and home diagnostics, personal care essentials, and a dedicated mother and baby range. Every category is stocked through authorised distributors with full product documentation.

Prescription-only medicines require a valid prescription from a licensed practitioner. Upload your prescription during checkout and our pharmacy team will verify it, then contact you to confirm the order before anything is dispensed.

Yes. Our licensed pharmacists are available by phone, email, and live chat during opening hours, as well as in person at the counter. Please reach out whenever you have a question about a product or whether it suits you.

Suitability depends on your age, diet, and medical history, so we never recommend picking one at random. Our licensed pharmacists can walk you through the options — contact us before starting any new supplement, particularly if you already take other medication.

Every item is sourced directly from manufacturers and authorised distributors, and carries the registration or licence details required by the health authorities. Certificates of origin and batch records are available on request for anything we stock.

All stock is held in a monitored, climate-controlled facility. Cold-chain products ship in insulated packaging with gel packs on express services only, and we agree a delivery window with you first so nothing sits waiting at the door.

Standard orders are dispatched within 24 hours and usually arrive in two to four business days. Shipping is free above the order value shown at checkout, and same-day delivery is available in selected cities.

Pharmacy regulations prevent us from restocking medicines or supplements once the seal is broken, so opened items cannot be returned. Unopened products in original packaging can be returned within 30 days, and anything damaged, expired, or incorrectly shipped is always replaced or refunded.

The expiry date and batch number are printed on every pack and repeated on your dispatch note. We only ship stock with a generous shelf life remaining, and you are welcome to ask for the exact batch details before you place an order.

The pharmacy counter is open Monday to Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 5:00 PM. Our support team answers phone, email, and live chat within the same hours — full contact details are on the Contact page.